Refund Policy
We take great pride in offering a refined, intentional, and high quality nail experience. Because each service is crafted with care and tailored to the individual, refunds are not typically offered. However, your satisfaction matters deeply to us, and we are committed to ensuring you leave feeling confident and cared for.
1. Service Concerns
If you experience an issue with your nails, please contact us within 48 hours so we can review your concern. When appropriate, we may offer a complimentary fix or adjustment. This allows us to honour our commitment to quality craftsmanship while maintaining fairness for both clients and staff.
2.Non‑Refundable Services
All nail services are non‑refundable once completed. This includes treatments, enhancements, and any add‑on services. We encourage clients to communicate preferences during the appointment so we can ensure the result feels aligned with your vision.
3. Nail repair
If you notice any lifting or breakage, please reach out and send a clear photo so we can assess the repair. Complimentary fixes are available within 7 days, after that, a small fee will apply in line with our refund policy.
4. Deposits
A deposit is required to secure your appointment and is applied toward your final service total. This helps us reserve your time with care and intention. Deposits are non‑refundable, but may be transferable when adequate notice is given
5. Missed or Late Appointments
Refunds are not provided for missed appointments or late arrivals.
6. Vouchers
Voucher purchases are final and non‑refundable, but they may be transferable to another person if unused. All vouchers must be redeemed within their valid period and cannot be exchanged for cash or used beyond the expiry date.
7. Our Commitment
Our promise is to deliver a serene, elegant experience rooted in care and intention. If something doesn’t feel right, we welcome the opportunity to make it better through thoughtful communication and support.